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Back Office Representative in Los Angeles, CA at Total Merchant Services

Date Posted: 12/24/2018

Job Snapshot

Job Description

 At Total Merchant Services, a subsidiary of North American Bancard, it doesn't matter what type of business you have or how big or small you are. We're so much more than just a credit card processor and merchant services provider.

Total Merchant Services and North American Bancard, helps businesses prosper through smarter commerce for all and we're committed to building the next generation of payment technologies and experiences.

We are looking for a Back Office Representative to ensure customer accounts are accurate and configured correctly, make the necessary modifications, and provide e-mail and chat support to external and internal customers.

 

What you'll be doing:

  • Manage and maintain customer accounts by completing account updates, quality audits, and issue account credits/debits.
  • Respond to customer support inquiries via e-mail to reduce inbound call volume and exceed customer expectations.
  • Provide backup phone support to answer basic customer inquiries to ensure service levels are met.
  • Diligently manage customer cases within Customer Relationship Management (CRM) tool and communicate delays to management immediately upon identification.
  • Work with all departments as applicable to report, resolve, and prevent customer issues.
  • Fulfill customer supply orders.

Job Requirements

What we'll need from you:

  • High School Diploma or equivalent.
  • Associate’s or Bachelor’s degree preferred
  • Minimum one (1) year experience in a data entry or customer-centric role.
  • Strong attention to detail and self-evaluation skills.
  • Strong ability to type (70+ WPM preferred)
  • Ability to quickly learn new software and operating systems.
  • Ability to complete tasks with minimal guidance.
  • Ability to accept and implement coaching and feedback to achieve individual and team performance goals.

 

North American Bancard reserves the right to alter this description at any time.  North American Bancard practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, protected disability, marital status, familial status, veteran status, height, weight or citizenship.

 

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