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Director of Sponsor Bank Compliance and Relationships in Troy, MI at North American Bancard

Date Posted: 1/25/2019

Job Snapshot

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  • Location:
    Troy, MI
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  • Date Posted:

Job Description


North American Bancard is committed to helping businesses prosper through innovations in credit card processing, ecommerce and mobile payments. We believe in smarter commerce for all and we're committed to building the next generation of payment technologies.

North American Bancard is looking for an innovative senior leader to manage sponsor bank compliance requirements and relationships that are essential to our strategic direction. This leader serves as the primary contact with our sponsor banks to achieve a sustainable compliance environment that minimizes the potential for financial loss, increased legal expenses, and reputational risk to our business. 


 This role has the potential to be remote with travel required.


What You'll Be Doing:

  • Develop, implement and manage compliance with sponsor bank contractual and compliance requirements to ensure effective and sustainable identification, planning and execution.
  • Oversee and/or manage key compliance programs, policies and procedures that are critical to ongoing sponsorship. 
  • Actively lead/participate in initiatives where sponsor bank compliance is impacted
  • Establish effective and sustainable processes for sponsor bank changes that are centric to our sponsor bank relationships, our clients and our business growth, protecting our company from reputational, contractual and legal harm.
  • Provide subject matter expertise internally and externally to help ensure compliance.
  • Establish relationships with sponsoring banks and key third parties.
  • Negotiate proposed products and agreement terms with sufficient safeguards to protect the business from undo risks.
  • Oversee business lines and activity that directly impacts sponsor bank relationships and compliance.
  • Establish and review ongoing monitoring and reporting.
  • Establish, implement and manage inquiries, issues management and escalations processes for sponsor bank issues.
  • Serve as a liaison with regulators, and manage sponsor bank audits and exams.
  • Manage sponsor bank, client and internal communications
  • Management and oversight of third parties that impact sponsor bank compliance.
  • Review and approve joint marketing materials and communications that are subject to sponsor bank requirements.
  • External engagement in industry organizations.



Job Requirements

What You'll Need:

  • Bachelor's degree in related field required.
  • Master's degree preferred.
  • At least 10 years’ experience in payments financial services
  • At least 10 years of experience working directly with banks in payments/third parties relationships
  • At least 7 years compliance experience in the financial services/payments industries, including subject matter expertise in bank requirements for payments/processors.
  • 7 years people management experience, including a proven ability to lead a team managing and executing diverse functions.
  • 5  years working and communicating directly with federal and state regulators


 Plus You'll Need These Skills and Abilities:

  • Ability to analyze and communicate legislative changes to senior management, product development and product managers.
  • Understanding of strategic vision and context with strategic agility.
  • Ability to lead and influence people to successfully execute strategies across functions and at senior levels using sound judgment. 
  • Proven ability to negotiate and reach agreement on terms that are most favorable to our business, measurable in performance/execution, and have sufficient safeguards to protect the business from undo risks.
  • Proven ability to communicate, collaborate and manage relationships with high-level internal and external stakeholders, internal and external business partners, and with regulatory and external independent review entities.
  • Strong analytical skills with ability to evaluate strategic, brand, financial, operational, and compliance perspectives.
  • Proven ability to negotiate, and problem-solve with external partners.
  • Exceptional ability to manage or support multiple programs in a fast-paced environment with changing priorities and significant time pressures.
  • Strategic thinker and tactical executor - able to rapidly shift from “big picture” to “detailed operations”.
  • Strong team player with excellent track record of success in highly matrixed, fast-paced environments with changing priorities


Additional Information:

Direct Reports: 2+

Travel Requirements: Up to 20%

License and Certification Requirements: CAMS preferred.


North American Bancard reserves the right to alter this description at any time.  North American Bancard practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, protected disability, marital status, familial status, veteran status, height, weight or citizenship.

 Pay grade for internal applicant use: 34



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