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Production Support Engineer in Oldsmar, FL at Point & Pay

Date Posted: 1/28/2019

Job Snapshot

Job Description

Point & Pay, a subsidiary of North American Bancard, is looking for a Production Support Engineer to join the team in Oldsmar, Florida or, Portland, Oregon. 

What you will be doing: 
Ensure all Point & Pay (PNP) environments adhere to standards for performance, stability, availability, scalability, and compliance.  

  • Respond timely and effectively to all system alerts and outages.
  • Enforce compliance requirements in all environments.
  • Identify and implement infrastructure changes to improve performance.
  • Research and resolve cases in the production support queue.
  • Monitor and trend key production performance metrics and alert manager of issues.
  • Deploy code releases to demo and production environments.
  • Assist in research and troubleshooting of production issues.
  • Planning and execution of strategic architecture changes.
  • Assist in identification of system improvements to reduce support case volume.
  • Documentation of systems, processes, and schedules within in-scope environments.
  • Resolve basic IT-related issues isolated to the Oldsmar office.
  • Assist in definition of processes and standards related to production functions.
  • Stay current on and evaluate the potential use of new technologies in production.

Job Requirements

What we need from you:

  • 3 years minimum experience with SQL database support
  • 3 years minimum experience with Java/TomCat Application Life cycle
  • 2 years of production support 24X7 platform running secure web services requiring knowledge of windows server, networking and web services"


At North American Bancard we celebrate diversity and create an inclusive environment for everyone, we are an equal opportunity employer.



Pay Grade: 30i