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Activation Representative in Los Angeles, CA at Total Merchant Services

Date Posted: 6/4/2018

Job Snapshot

Job Description

Founded in 1996, Total Merchant Services has helped more than 500,000 small-and-medium-sized businesses with their payment processing needs, and the company currently processes more than $12 billion in credit and debit card transactions annually. Total has become a leader in the bankcard business by providing cost-effective solutions and exemplary service to help merchants and our sales partners succeed.


Do you know how to make a First Great Impression?

We are looking for a customer service professional, who will be the first point of contact with our newly approved merchants to welcome them to our company and provide training on various payment processing systems with the goal of activating the merchant account.


Here's what you'll be doing:

  • Scheduling phone appointments for merchant installation
  • Contact newly approved merchants and assists them with the Activation of their account
  • Verify payment processing system and key functions are properly installed and programmed to process first transaction
  • Troubleshoot technical issues as needed
  • Collaborate effectively across all departments and sales partners
  • Ability to utilize Microsoft Excel/Google Sheets for Inventory Creation
  • Other duties and special projects as assigned



Job Requirements

Here's what you'll need:

  • High school diploma or GED
  • Strong attention to detail
  • Ability to communicate feedback, information, and directions both verbally and written
  • The ability to work at speed and with accuracy
  • Excellent organizational skills, multi-tasking and prioritization in a fast-paced work environment
  • Thorough understanding of processing hardware/software
  • Strong customer service skills
  • Flexibility in work schedule to accommodate business needs
  • Inspiring and positive attitude
  • Ability to function in high-pressure situations
  • Ability to efficiently and effectively multi-task
  • Excellent interpersonal skills
  • Technical aptitude ability
  • Must be self-motivated
  • Adapts to changes in the work environment
  • Able to work shift M-F 7 am - 4 pm



At North American Bancard we celebrate diversity and create an inclusive environment for everyone, we are an equal opportunity employer.




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