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Collections Specialist in Troy, MI at North American Bancard

Date Posted: 12/3/2018

Job Snapshot

Job Description



Job Summary:

The primary focus of the North American Bancard Collections Specialist is to negotiate payment terms with past due accounts and collect money owed.  The ideal candidate for this position is an experienced and effective collector with strong investigative and negotiation skills.


What else you will be doing:

  • Review the write-off ledgers for errors or items previously collected
  • Respond to merchant, internal and external customer calls and e-mails regarding the status of North American Bancard Collections accounts
  • Initiate telephone contact and make demand for payment for all items as assigned
  • Negotiate payment terms and methods when a Right Party Contact is achieved
  • Overcome stalls and objections to timely repayment
  • Negotiate settlements and re-payment plans within departmental guidelines
  • Locate delinquent merchants using original documents, account notes and skip-tracing databases
  • Maintain current and accurate notes in Great Plains for all merchants that enter collections
  • Work accounts diligently to a final resolution. Identify and accelerate suit worthy accounts. Prioritize work based on balance due.
  • Meet aggressive calls per day and dollars collected per month goals
  • Represent North American Bancard in an honest and ethical manner at all times while complying with all local, state and federal collection laws including, but not limited to the FDCPA, TCPA, FCRA, ADA and UDAAP

Job Requirements

What we need from you:

  • High School Diploma
  • Minimum of 2 years prior experience in collections
  • Prior first or third party collections experience
  • Strong oral and written communication skills
  • Self-motivated and conscientious
  • Detail oriented  
  • Maintain a high standard of performance
  • Able to collaborate with others to meet or exceed individual and team goals
  • Resourceful and decisive
  • Proficiency with Microsoft Office applications


How to be an all star:

  • Bachelors degree preferred



North American Bancard helps businesses prosper through smarter commerce for all and we're committed to building the next generation of payment technologies and experiences. More than 250,000 satisfied merchants trust us to process more than $34 billion worth of transactions every single year. Propelled by cutting-edge technology, user-friendly products and features, and the best customer service in the business, we continue to innovate to satisfy our clients and their customers.


At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.


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