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Commercial Underwriting Manager in Troy, MI at North American Bancard

Date Posted: 12/18/2018

Job Snapshot

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  • Location:
    Troy, MI
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  • Date Posted:

Job Description


Since 1992, North American Bancard has been the leader in technology-driven payment processing. Like the entrepreneurs and business leaders we work with, we are built with an entrepreneurial spirit focused on helping businesses grow. Our simple, yet powerful mission has not changed since we started, and more than 750,000 satisfied merchant customers trust North American Bancard with their payment processing needs.

We are looking for a Commercial Underwriting Manager.

If you have experience managing or supervising a commercial/business underwriting team and are intrigued by the opportunity to work in the credit card payment processing industry, we want to talk to you!

In this role, you will analyze high risk merchant applicants and business types, as well as manage an underwriting staff of up to 25 individuals. The ideal candidate has a background managing staff in the analysis of commercial credit and is confident making decisions over $100,000, as well as demonstrating exceptional managerial skills to lead a team to succeed. 

Here's What You'll Be Doing

  • Analyze a wide variety of applicants and business types in multiple credit card processing environments (both card present and non-card present such as mail order or internet applicants where risk is higher), wide range of lending amounts, standard and non-standard documentation, and financial statements.
  • Ability to manage and adapt workflow and staffing for peak periods to ensure consistency of service levels.
  • The normal working hours of this position are 1PM to 10PM (M-F).  The person filling this role is required to work extended shifts when volume spikes particularly at month/period end.
  • Act as the key floor manager in the absence of the Underwriting Director for coverage of the diverse department responsibilities under the Director which include:

                        Facilities management and documentation scanning

                        Underwriting/know your customer and credit file disposition

                        Credit escalations originating from multiple departments

                        Executive administrative support

  • Ability to multi-task, prioritize and effectively communicate                      with internal staff and external customers, stakeholders and                    leaders.
  • Must be comfortable and confident in handling a position of                      authority, as well as executing accurate judgment in                                managing underwriting staff.
  •  Coaching and developing team members; identifying                               promotion and growth opportunities for staff; executing                           progressive discipline.

Job Requirements

Here's What You'll Need

  • Bachelor’s Degree in Business, Finance or related field.  Equivalent work    experience may be substituted.
  • Experience in the Merchant Services Payment Processing Industry is a plus.
  • Minimum 5 years commercial underwriting experience
  • Minimum 2 years of experience managing a team
  • Excellent analytical skills
  • Excellent oral and written communication skills
  • Excellent conflict resolution skills
  • Must be able to work a flexible schedule to fit the needs of the department.


Additional Information:

FLSA Status: Exempt

Direct Reports: 10-25

Travel Requirements: Up to 25%


North American Bancard reserves the right to alter this description at any time.  North American Bancard practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, protected disability, marital status, familial status, veteran status, height, weight or citizenship.


Pay grade for internal applicants: #29




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