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Customer Service Representative in Oldsmar, FL at Point & Pay

Date Posted: 9/7/2018

Job Snapshot

Job Description

CUSTOMER SERVICE REPRESENTATIVE - POINT & PAY - Oldsmar, FL

 Point & Pay, a subsidiary of North American Bancard, designs, builds, and integrates unique payment solutions for governments, utilities, courts, and more. Our efficient, flexible systems enable clients to accept credit card payments or e-Checks. 

 Do you have a passion for customer service which shines through when you talk on the phone?

Do you have strong computer skills and a typing speed of at least 40 WPM?

 We are always seeking Customer Service Superstars to assist Point & Pay clients and end-users via phone, email, and a web-based CRM tool.

We are looking for candidates with availability to work shifts between

8 am-8 pm EST Monday - Friday

 

**This is an Evergreen position. Openings may not be available at all times. We regularly review applications.

 

 

Here's what you'll be doing:

  • Handle inbound calls from consumers and processes payments online
  • Handle inbound calls from clients and assists with login/password issues.
  • Track issues and calls in SalesForce
  • Generate monthly reports regarding clients calls and issues
  • Conduct online training sessions for clients

 

 

 

Job Requirements

Here's what you'll need:

  • High School diploma or equivalent
  • Fluency in Spanish preferred
  • Strong data entry skills
  • General knowledge of Microsoft Office Programs
  • Must be familiar with internet and accessing different web sites
  • Must possess great attitude and outgoing personality
  • Detail oriented and customer focused with the ability to accomplish tasks.

BENEFITS:

  • $12 hourly rate 
  • Full-time position eligible for medical, dental and vision coverage.
  • 401K with generous employer match.
  • Paid time-off

 

  Additional Information:

FLSA Status:   Hourly (non-exempt)
Direct Reports:  None

Travel Requirements:  None

License and Certification Requirements:  None

Evergreen: Yes

 

At North American Bancard we celebrate diversity and create an inclusive environment for everyone, we are an equal opportunity employer.

 

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