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Production Support Specialist in Tempe, AZ at Electronic Payment Exchange (EPX)

Date Posted: 5/8/2018

Job Snapshot

Job Description

EPX, a subsidiary of North American Bancard, is in need of two production support specialists to join the team in the Tempe, Arizona office. EPX is revolutionizing the payments industry by providing fully integrated payment solutions enabling merchants to obtain merchant accounts and securely and efficiently process credit card, debit card, stored value, and ACH payments on one reliable platform. 

The production support specialists will ensure all EPX environments adhere to standards for performance, stability, availability, scalability, and compliance. 

What you will be doing:

  • Respond timely and effectively to all system alerts and outages.
  • Enforce compliance requirements in all in-scope environments.
  • Identify and implement infrastructure changes to improve performance.
  • Ensure completion of all EPX settlements, and assist with settlement-related issues.
  • Research and resolve cases in the production support queue.
  • Monitor and trend key production performance metrics and alert manager of issues.
  • Deploy code releases to production environments.
  • Assist in research and troubleshooting of production issues.
  • Planning and execution of strategic architecture changes.
  • Assist in identification of system improvements to reduce support case volume.
  • Documentation of systems, processes, and schedules within in-scope environments.
  • Assist in definition of processes and standards related to production functions.

Job Requirements

What we need from you: 

  • Associate’s Degree in Computer Science or related field
  • 2 years experience in Technical Customer Service
  • Ability to troubleshoot and identify technical platform issues and resolve or escalate when appropriate
  • Excellent oral and written communication skills, strong Customer Service ethic
  • Independent learner, works well on their own and in a team environment
  • Ability to manage multiple critical projects at one time

It would be a plus if you had: 

  • Experience with relational databases, creating analytical queries
  • Comprehensive understanding of Structured Query Language (SQL) query creation and execution



North American Bancard reserves the right to alter this description at any time.  North American Bancard practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, protected disability, marital status, familial status, veteran status, height, weight or citizenship.


Pay Grade: 29