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Strategic Relationship and Implementation Manager in Oldsmar, FL at Point & Pay

Date Posted: 9/14/2018

Job Snapshot

Job Description

Point & Pay, a subsidiary of North American Bancard, is looking for a Strategic Relationship & Implementation Manager to work out of their Oldsmar, Florida office. 

Point & Pay designs, builds, and integrates unique payment solutions for governments, utilities, courts, and more. Our efficient, flexible systems enable clients to accept card payments or e-Checks in their offices, via toll-free telephone or Internet, 24 hours a day, seven days a week.

We are looking for someone to handle successful coordination and implementation of new strategic clients and software partners as well as on-going relationship management and maintenance of existing strategic clients.

What you will be doing: 

  • Work and manage implementations, projects and assignments such as client implementation, integration with third-party software providers and other complex implementation projects.
  • Responsible for completion of strategic client implementations
  • Build long-lasting relationships with clients through performance
  • Manage a small portfolio of strategic clients providing “white glove” service
  • Manage weekly status reports
  • Participate in implementations & issues meeting
  • Set up discovery call with sales when client has special requirements or questions regarding the process.
  • Build implementation schedules that meets the client’s governance policies
  • Work with Implementations team to manage Implementations documents and worksheets
  • Partner with 3rd party vendors to scope integration with Point and Pay as well as client’s systems
  • Develop and deliver client specific training per requirements 
  • Contribute to the completion of RFPs responses that align with platform and service capabilities
  • Attempt to solve issues using tools and training provided.
  • Own resolution of issues until 100% completed. 
  • Manage client communication and expectations
  • Participate in trade shows and conferences as determined by upper management.
  • Visit clients as determined by upper management

Job Requirements

What we need from you: 

  • 3 years of strategic relationship management
  • 3 years of project management with an emphasis on client implementations
  • Highly organized and detailed oriented
  • Strong knowledge of Project Management best practices and standards
  • Excellent oral and written skills.
  • Ability to speak in public and represent the company
  • Understanding of SAAS platform and integration methodologies, i.e. API, Web
  • Familiar with G-suite and MS tools: Excel, Word, Visio, and PowerPoint


North American Bancard reserves the right to alter this description at any time.  North American Bancard practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, protected disability, marital status, familial status, veteran status, height, weight or citizenship.



Pay Grade: 29


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